Insurance giant reveals two thirds of DIY claims caused by decorating

DIY DISASTERS: 65% of DIY claims caused by decorating - Insurer urges homeowners to take care when doing DIY to avoid costly mishaps

• 40% of homeowners have never considered how condition of home impacts insurance
• Accidental damage claims account for 47% of all home insurance claims during the pandemic
• 44% of homeowners don’t think they’ve EVER had an electric safety check
• Admiral has produced a series of How-To videos to help homeowners tackle simple DIY tasks

The latest investigation from Admiral home insurance has revealed that decorating is the DIY activity most likely to result in an accidental damage claim, accounting for 65% of the total DIY-related claims.

Analysis of the insurance giant’s data from the last five years1 found decorating took the top spot as the most common type of claim, well ahead of other DIY activities including drilling which came in second place (10%), followed by lighting (6%) and fixtures and fittings (5%).

Homeowners who redecorate often caused havoc around the home, with 74% of decorating related claims being for accidentally spilling paint. 

Further analysis of Admiral’s data revealed that accidental damage claims accounted for 47% of all home insurance claims between 1 April 2020 and 31 March 2021, 17% higher than the same time period for the previous year2.

As lockdowns have seen an increase in homeowners undertaking more DIY projects, Admiral is reminding homeowners to take extra care to reduce the risks of accidents and costly claims.

DIY disaster zones

When it comes to the areas where the most DIY-related accident claims occur, Scotland came top accounting for 15% of the total claims, closely followed by the North West of England (13%).

Percentage of DIY related claims by region from January 2016 to March 2021

Rank	Location	% of total DIY-related claims
1	Scotland	15%
2	North West	13%
=3	West Midlands	9%
=3	Yorkshire and the Humber	9%
=3	North East	9%
=3	South East	9%
=3	East of England	9%
=4	Wales	8%
=5	East Midlands	7%
=5	South West	7%

Home maintenance safety risks

While some DIY tasks such as decorating are cosmetic, others are necessary to keep the home in good working order. Worryingly, Admiral found that some maintenance tasks that are recommended to be completed regularly around the home are being missed altogether, meaning the safety of people’s homes could be at risk.

More than two fifths (44%) of homeowners said they didn’t think they’d EVER had an electrical safety check, a job that’s recommended to be completed at least once every ten years. Failing to have an electrical safety check means homeowners run the risk of living in a property with faulty wiring, plug sockets, fuse boxes and light fittings which could spark and cause electric shocks3.

Meanwhile, over a fifth (22%) of homeowners admitted they had NEVER cleared out their gutters or drains – something that could result in a more costly claim following a storm.

A further 16% confessed their boiler has either never been serviced or was serviced so long ago they couldn’t actually remember when, despite it being a job that is recommended to be completed annually. Forgetting to regularly service and maintain the boiler could result in a full failure and breakdown which, without the right insurance in place, could cost homeowners between £150 to £400 on average to repair4.

Ignoring the problem

Failing to properly fix an issue in the home or ignoring a problem like a water leak could lead to further damage and costly claims, warns Admiral.

Analysis of Admiral’s data shows that the number of escape of water claims increased by 63% since 2017, compared to 2020. 

The insurer also found the most common type of escape of water claim from the last four years5 is burst pipes which accounted for 63% of all claims. This can be caused by a blocked pipe, toilet or water pump in the home as the blockage increases the water pressure which can cause the pipe to expand, crack or burst6. The second most common cause of an escape of water claim is underground drains accounting for 14% followed by underground pipes which cause 12% of them.

Do It Yourself

Although some DIY maintenance tasks should be left to the professionals, there are certain jobs that homeowners could tackle themselves at very little cost to make sure their home is well maintained, comfortable and more importantly, safe to live in.

Homeowners could also make some substantial savings by fixing the simpler DIY tasks like mending a dripping tap or unblocking a drain themselves, as a plumber can charge up to £50 an hour or £347.50 per day, on average, for their services7. 

The insurer has produced several videos which show homeowners how to complete certain DIY checks around the house including:

• How to unblock a drain
• How to bleed a radiator
• How to fix a dripping tap
• How to unblock a toilet

Admiral has also created some top tips to help keep your home leak-free:

• Invest in a stud finder if you’re doing DIY. This will help you locate any pipes that may be hidden behind walls or floorboards
• Keep your gutters and downspouts clean and clear
• Know where your home’s stopcock is and how to switch it on and off
• Install a flood detection device which will notify you of a leak
• Keep the seals around the shower and bath well maintained

Many people are also unaware of a link between keeping their property in good working order and the potential impact on their home insurance, with only 23% accurately agreeing that not completing regular home maintenance tasks could affect a claim. Most home insurers require customers to keep their property well maintained to be able to make a claim as general wear and tear aren’t covered.

More than one in ten (14%) believe home maintenance and insurance were unconnected, and 40% confess they’d never even considered the connection.

Noel Summerfield, head of home insurance at Admiral, said: “Over the past year, many homeowners have taken advantage of the stay-at-home rule to tackle those long overdue DIY tasks. However, our data shows that almost two thirds of DIY related home insurance claims from the last five years were a result of decorating mishaps.

“While many homeowners will have lots of confidence to tackle painting and decorating, it’s important to take extra care to avoid unnecessary accidents and costly claims.

“We’ve also seen that other essential home maintenance tasks like boiler servicing and electrical safety checks are being ignored, putting households at risk. We’d recommend that homeowners take the time to understand what regular maintenance checks are needed to not only keep their home in good working order but to make sure the property is a safe place to live.”

Admiral’s  online tool helps homeowners identify important home maintenance tasks and whether they are overdue being completed. 

Admiral also has a useful guide to home improvements available online.